Effective Date: November 3, 2025
Last Updated: November 3, 2025
Welcome to Chantli Home Services (“Chantli”, “we”, “us”, or “our”). We operate an online directory featuring home service providers in Milton, Burlington, and Oakville, Ontario.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or services. By accessing or using our website, you agree to this policy.
We collect only the information necessary to operate our directory and manage memberships or listings. This may include:
Business information such as business name, service type, address, website, and contact details.
Personal contact details such as name, email address, or phone number of the business owner or representative.
Payment information, processed securely by third-party payment providers (we do not store full credit card numbers).
Communications you send us (e.g., inquiries, support requests).
Technical information such as IP address, browser type, and usage data, collected automatically for analytics and security.
We do not collect sensitive personal data such as SIN numbers, financial statements, or health information.
We collect and use your information for the following purposes:
To create and maintain your business listing on our directory.
To process membership and advertising payments.
To communicate with you about your account, renewal, or listing changes.
To manage and improve our website’s functionality and security.
To comply with applicable laws and regulations.
We only collect the minimum information required to provide our services effectively.
By submitting your business information, you consent to its publication in our directory and to our collection and use of your data as described in this policy.
You may withdraw your consent at any time (for example, by requesting deletion of your listing), subject to legal or contractual restrictions. Please note that if you withdraw consent, your listing may be removed from the site.
We may share your information with trusted third parties who help us operate our business, such as:
Payment processors (for secure transaction processing)
Web hosting and analytics providers
Technical service providers for website maintenance
These third parties are contractually required to safeguard your information and use it only for the services they perform for us.
We do not sell or rent your personal or business information to anyone.
We may disclose information if required by law or to protect our rights, property, or the safety of others.
All information is stored on secure servers located in Canada.
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute protection.
You have the right to:
Request access to the information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data or removal of your listing
To make a request, please contact us at [insert email address]. We will respond within a reasonable timeframe as required under Canadian privacy law (PIPEDA).
We use cookies and similar technologies to:
Improve website performance and user experience
Analyze traffic and usage trends
You can adjust your browser settings to block or delete cookies. Please note that disabling cookies may affect site functionality.
We use privacy-compliant analytics tools to understand website usage; no personally identifiable information is shared with third parties for marketing.
Our website is intended for adults and businesses only. We do not knowingly collect information from individuals under 18 years of age.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policy of each site they visit.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we’ll revise the “Last Updated” date and post the new version on our website.
If you have questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us:
Chantli Home Services
Email: info@chantlihomeservices.ca
Chantli Home Services is a listing platform only. We are not affiliated with or responsible for the conduct, quality, or performance of the service providers listed.
We are not liable for damages, delays, or service issues caused by providers.
Homeowners must verify that any service provider is trained, insured, and certified before hiring.
All membership and advertising fees are non-refundable, as stated in our Terms of Service.
By using our site, you acknowledge that Chantli Home Services’ role is limited to connecting homeowners with independent service providers.
